Support

For help, write to contact@mubayyen.com.

What to tell us

• Your device and system version.
• The headphones or microphone you use.
• The feature involved and the steps to reproduce the problem.

Live listening

Live listening needs wired or USB headphones or an audio interface. Bluetooth and AirPods are not used for live listening, because of the delay, but they work for replay.

Recording does not start

Check that Mubayyen is allowed to use the microphone in your device settings.

Listening does not start

Live listening needs a wired or USB output (wired headphones, USB or an audio interface). Bluetooth is never used for live listening.

Share or save several Takes

In the Library, select several Takes, or open a Khatma or a collection, then share or save them as a folder. These options are also in Settings › Export and sharing.

Replay the first-visit guide

In Settings › Support, you can reopen the first-visit guide at any time.

Pro subscription

The subscription is bought, managed and cancelled in the App Store or Google Play. If Pro does not appear, use Restore purchases in the app. Refunds go through Apple or Google.

Account

The account is optional. You can delete it in the app.

Audio problem

You can send a report from a Take, with or without an audio excerpt.

Privacy

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