Support
To get help with Mubayyen, write to contact@mubayyen.com.
Before you contact us
For a faster reply, please include when possible:
- your device and system (iOS, Android or macOS);
- the type of headphones or microphone you use;
- the feature involved: Mushaf, Listen, Record, Edit, Library, My modes, Account or Pro;
- the steps to reproduce the issue.
Direct listening
For direct listening, connect a compatible audio output. On mobile, use a real output connected to the device; on macOS, use a dedicated output such as headphones, line out, a DAC, or an audio interface. Bluetooth and AirPods are not used for direct listening because of latency; they remain suitable for recording without audible return and replaying your takes.
Recording
If the voice becomes too dense or aggressive, move the microphone slightly away and lower the direct-listening volume. If recording does not start, check the microphone permission in your system settings.
Import and export
Simple editing for an existing take is available in the app. Audio import accepts WAV, M4A and MP3 files. MP3 export remains available for Free and personal takes; WAV, audio import, and exports from Pro Modes are part of Pro.
Account and subscription
Signing in is optional and only backs up your custom modes. Purchases, cancellations and refunds are handled by Apple or Google depending on the platform. If Mubayyen Pro does not activate after a purchase, use Restore purchases in the app.